When Compassion Walks Through Our Doors!

Last week something touching happened at Diha Clinic, the multi-speciality clinic at Nanganallur, Chennai.

A boy of about 12 was limping as he got down from the car with his father. I was watching the scene unfold.

Quick to spot the discomfort of the boy, Abhi, our security gentleman, rushed to the car and offered to wheel him in.

The boy declined the offer. Abhi held the door for him and then continued his work.

20 minutes later, the boy completed his consultation with our senior orthopaedist and came out of the doctor’s suite.

Abhi saw him through the glass door (the boy was still in some discomfort) and walked briskly towards the boy…. smiled, whispered something to him….lifted him gently and carried him up to the car, opened the door and gently lowered him in the front seat.

The boy was delighted, I was proud.

Compassionate acts like these by our staff are touching. It reflects the human values of the institution we’re building.

Improving patient experience doesn’t require advanced technology – it starts with empathy, respect, and human connection.

At Diha Clinic, we’re proud to say that we’re making a difference to the local community.

Come experience our patient-centric care! Visit Diha Clinic

Rajasekar KS, Director – Marketing at Diha Clinic.